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An integrated resort that is powered not just by the facilities, but above all, by its people - that is the foundation of the continuous growth and success of Winford Manila.
For its 9th anniversary, Winford Resort & Casino Manila launched The Best of Nine Anniversary Campaign, a celebration that reflects the property’s intention and direction for the future while recognizing the best of its people, services, and culture. At its core, the campaign features nine pillars honoring the experiences, values, and people that shape Winford Manila into a thriving integrated resort in Central Manila.
Service with a Heart, the first of the nine pillars, highlights the core values and mindset of the employees in delivering not just ordinary service, but one that is meaningful, intentional, and well-thought out.
Hospitality begins with peace of mind and genuine care
True hospitality goes beyond polished interiors and seamless transactions - it also transpires in the meaningful moments and peaceful surroundings made possible by the collective efforts of everyone in the property.
For Filjames and Pamela, the peace and security they provide to their guests are something that truly defines a worthwhile city staycation. Their team from the Safety and Security Department work meticulously and tirelessly to ensure that everyone - guests and employees alike - are all safe and protected. They are the quiet force behind every smooth and worry-free experience of guests and patrons.
Every interaction of a returning guest or a new visitor at Winford Manila is guided by a simple belief that hospitality is more than just a service, but a heartfelt connection between people. As for Kaycee of the Reservations Department, knowing the guest’s preference is just the bare minimum. They often make sure that each guest is valued, welcomed, and remembered through every small, grand, and meaningful gesture.
A rewarding experience
On the gaming floor of Winford Manila, the energy is constant and every spin and deal carry the rewarding and memorable experience for every thrill seeker - whether you are a first-time player or a jackpot winner.
But beyond the chips, the cards, and spin of the reels, what matters most to the gaming patrons is how they are treated. For Leo, Hannah, and Alyana, their goal on the gaming floor is to create wonderful experiences that go beyond the game, no matter the stakes. In a space where excitement and emotions can run high, empathy is just as important as expertise. Everyone carries a task that plays a vital role in creating an environment that feels rewarding, but at the same time, personal. “We balance the energy of our clients with our attentiveness to their needs, professionalism, and warmth. We simply need to be present at all times”, Hannah quipped.
A taste of home far from home
Attention to detail defines the work of Bernardo and his team at the Housekeeping Department. With a sense of care and precision, they prepare each room to be more than just a space, it becomes a place of comfort. “We clean and prepare each room as if we are welcoming a family member”, he shared.
Kaye and Christian of the Food and Beverage Department both believe that service goes beyond what is on the plate. It is about creating experiences that guests can remember. Through attentive and thoughtful service, they make guests feel valued and cared for. Their proudest moments come when guests compliment not just the food, but how they were made to feel warm, welcomed, and at home.
Service with a heart is more than just a mantra or a promise, it is a commitment that people behind every great experience at Winford Manila live by. Behind every exceptional stay, meal, and game is a team that understands the value of compassion and empathy.
Winford Manila aims to provide you a winning service that stays with you. A kind of service that comes from the heart - natural, sincere, and never forced.
